Maintenance

Your site always up to date, always online, always fast.

Maintenance plans with a real SLA, 24/7 monitoring, security updates and monthly development hours. No fine print, no surprises.

Get a quote

The day a site goes live, the work does not end: it begins. Within weeks the first vulnerable plugin appears, the certificate that should auto-renew doesn\'t, the traffic spike that brings the server down, the form that one day stops sending emails. If there is no responsible team behind it, these problems get fixed when the business owner notices — weeks or months later.

A good maintenance plan is not "just-in-case" insurance: it is the difference between a site that generates business every day of the year and a site that generates stress. At Pixel Labs we offer real maintenance, with measurable SLAs and no fine print.

What a maintenance plan includes exactly

Uptime monitoring every 60 seconds from 5 geographic points.
Daily automatic backups to a provider separate from hosting. Weekly restore verification.
Monthly dependency updates with tests in staging before applying to production.
Critical security patches applied within 24 hours of release.
Incident response per agreed SLA (under 1h for outages, under 4h for bugs, under 24h for questions).
Monthly pool of development hours for small improvements, content changes or bug fixes.
Monthly report covering everything: tickets, incidents, development, performance.
Quarterly review with performance, security and improvement opportunity analysis.

Standard plans

Essential (€120/month) — corporate sites. Monitoring, backups, updates, 2h of development/month.
Pro (€280/month) — online stores and active sites. Enhanced SLA, 5h of development/month, priority.
Premium (from €600/month) — SaaS and platforms. 24/7 on-call, incident management with post-mortem, 12h of development/month.

What we build

Corporate website maintenance

Standard plan for informative sites: updates, backups, monitoring, small monthly improvements.

E-commerce support

Intensive plan for online stores: gateway monitoring, app updates, payment incident management.

SaaS operations

On-call for production platforms, incident management with post-mortem, continuous optimisation.

Managed hosting

Infrastructure on Cloudflare, Vercel, AWS or dedicated VPS. We manage, monitor and scale.

Quarterly audit

Every three months we review performance, security and SEO. Concrete report with prioritisation.

Ad-hoc support

No monthly plan: prepaid hour packs for when the need arises.

Why choose us

Real monitoring

Uptime checks every 60 seconds from 5 locations. If something goes down, we know before you do.

Verified backups

Having backups is not enough. We verify restoration in a separate environment every week.

Security patches

Dependencies updated monthly. Critical patches applied within 24h of release.

Response SLA

Guaranteed response within 4 business hours for normal tickets, within 1h for critical incidents.

Your dedicated team

You always talk to the same person. They know your project, history and context.

Monthly report

What has been done, what was spent from the hour pool, what issues came up, what is coming next month.

How we work

01

Onboarding

We analyse your current site/app: stack, dependencies, hosting, access. We create technical documentation.
02

Alert setup

We integrate monitoring (uptime, errors, performance) with Slack and/or email alerts.
03

Monthly work plan

We agree how many development hours go to improvements and how many are reserved for emergencies.
04

Continuous operations

Updates, backups, incident handling, implementation of agreed improvements.
05

Quarterly review

Meeting every 3 months: what went well, what to improve, what to adjust in the plan.
06

Annual audit

Once a year, a complete performance, security and SEO audit with an evolution plan.

Frequently asked questions

Do you only maintain websites you built yourselves?

No. We take over sites built by other providers. The first week is spent auditing, documenting and stabilising. If the site is in poor shape, we are honest about it and propose an improvement plan before accepting ongoing maintenance.

What about WordPress?

We maintain it. Core, plugin and theme updates, security hardening, backups, uptime. We also offer an alternative: migrating to Astro or Next.js to cut long-term maintenance cost.

How much does a maintenance plan cost?

Corporate sites from €120/month. Online stores from €250/month. SaaS and complex platforms from €600/month. Always includes reserved development hours on top of technical support.

What is an SLA and how does yours work?

The SLA (Service Level Agreement) is the response and resolution commitment. Ours: under 1h for service outages, under 4 business hours for normal bugs, 95% of tickets resolved within 48h. If we miss it, we refund part of the month's fee.

Do design changes or new features count as maintenance?

Up to a point, yes — within the plan's reserved hours. Large projects (new sections, redesigns, complex integrations) are quoted separately, with your accumulated hour pool applied as a discount.

Where do your clients host their websites?

Depends on the case. For corporate sites we recommend Cloudflare Pages (free and very fast). For stores, Vercel or a dedicated VPS. For SaaS, custom infrastructure. Always with the domain and accounts in your name.

Ready to start?

Tell us your case and get a concrete proposal within 48h.